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Hi, I have tried everything with the phone. I have closed the app several times, I have deleted the app and reinstalled, I have also reset the phone to factory settings. Everything has not helped. The bike with the vin is also recognized, but the connection attempt is then always canceled...

Hello from Germany, can you tell me how to make a hard reset to the bike. I can’t connect bike and phone after the software update 🤷🏼‍♂️ Mo